At Ann Taylor Store, we are dedicated to delivering timeless style with care and precision. We understand that finding the perfect fit—whether it’s a piece from our Petites collection for a proportionate silhouette, a versatile classic from Haven Well Within, or a statement accessory—is essential. If your purchase does not meet your expectations, our returns and exchange process is designed to be as seamless and straightforward as your shopping experience.

Our Return & Exchange Policy

We gladly accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be unworn, unwashed, in their original condition, and with all tags attached. Please note the following important exceptions, curated to ensure the integrity and quality of our collections:

  • Final Sale Items: Any item marked “Final Sale” at the time of purchase is not eligible for return or exchange.
  • Intimate Apparel & Swimwear: For hygiene reasons, these items (when listed) are final sale unless defective.
  • Personalized or Monogrammed Jewelry: Custom-crafted pieces, including select items from our Jewelry and Brand We Love: Haven Well Within collections, are made exclusively for you and cannot be returned.
  • Gifted Items: Gifted purchases may be returned for store credit only, subject to the standard policy conditions.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, please contact our Customer Care team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template provided below.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for your return, including the return shipping address.
  3. Package Your Item(s): Securely pack the item(s) in their original packaging, if possible, including all tags. Enclose a copy of your packing slip or the RMA email.
  4. Ship Your Return: Ship the package using a trackable service to the address provided. Please note that original shipping fees are non-refundable, and you are responsible for return shipping costs unless the return is due to our error or a defective item.
  5. Inspection & Processing: Once received at our facility, your return will be inspected (typically within 3-5 business days). We will notify you via email once processing is complete.

Please Note: For exchanges, the availability of your desired size or style (e.g., Petite Dresses, Jackets and Blazers, or Belts & Handbags) will be confirmed during the process. If the exchange item is not available, we will issue a refund to your original payment method.

Return & Exchange Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ann Taylor Store Customer Care, I would like to request a [return / exchange] for an item from my recent order. Order Number: [Please provide your order number] Item(s) for Return/Exchange: [e.g., Petite Coat in Navy, Size 4P / Haven Well Within Bracelet] Reason for Return/Exchange: [e.g., Size Exchange, Color Change, etc.] Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Shipping Address]

Refunds: Timing & Method

Your satisfaction is our priority. Refunds are processed with the same care we apply to curating our collections.

  • Timing: After your return is approved, please allow 7-10 business days for the refund to be processed and reflected in your original payment account.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). The refund will appear on your statement under “Ann Taylor Store.”
  • For returns paid for via PayPal, the refund will be sent back to your PayPal account.
  • Store credit, if applicable, will be issued via an electronic gift card emailed to you.

A Note on Our Commitment: Just as we meticulously design our Petites collection and curate versatile classics, we handle your returns with precision and respect. Our policy is designed to protect the quality and integrity of our products—from Clothing and Jewelry to Accessories—while ensuring a fair and transparent process for our discerning clientele.

Questions? Our dedicated customer care team is here to assist you.

Email: [email protected]
Postal Address: 2368 Illinois Avenue, Hillsboro, US 97123

Timeless style, delivered with care and precision.