Privacy Policy

At Ann Taylor Store, we believe that the journey to timeless style should be seamless, secure, and built on trust. Just as we meticulously design our Petites collection for a proportionate silhouette and curate versatile classics for the discerning woman, we approach your privacy with the same care, precision, and commitment to excellence. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit anntaylors-us.com (the “Site”) or make a purchase from us.

By using our Site, you consent to the data practices described in this policy. If you do not agree, please refrain from using our Site.

1. Information We Collect

To provide you with a refined and personalized shopping experience, we collect information that you provide directly and through automated technologies.

• Personal Identifiers: When you create an account, make a purchase, or contact our customer care team, we collect your name, billing and shipping address, email address, and phone number.
• Payment Information: When you place an order, our secure payment gateways process your payment details, such as credit/debit card numbers (Visa, MasterCard, JCB) or PayPal account information. We do not store complete payment card details on our servers.
• Commercial Information: We maintain records of the products you purchase, view, or add to your wishlist (e.g., Clothing, Jewelry, Footwear, Accessories, or items from our Petites collection).
• Technical & Device Data: We automatically collect information about your device and browsing actions, including your IP address, browser type, operating system, and referring URLs.
• Communications: Copies of your correspondence with us, including email inquiries to [email protected].

2. How We Use Your Information

Your information allows us to deliver a secure, straightforward, and focused experience that mirrors the quality of our collections.

• To process and fulfill your orders for our Clothing, Jewelry, Footwear, or Accessories, and communicate regarding your purchase.
• To provide customer support and respond to your inquiries.
• To improve, personalize, and optimize our Site, product offerings, and marketing communications based on the preferences of our sophisticated clientele.
• To prevent fraud and enhance the security of our Site and services.
• To comply with legal obligations and enforce our terms and conditions.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party partners who perform services on our behalf, such as payment processing (e.g., PayPal), order fulfillment, shipping, marketing, and data analysis. These partners are contractually obligated to protect your data.
• Legal Compliance: If required by law, subpoena, or legal process, or to protect the rights, property, or safety of Ann Taylor Store, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, where customer information may be transferred as a business asset.

As a global brand, your data may be processed in the United States or other countries where our service providers operate, always under appropriate safeguards.

4. Data Storage and Security

Protecting your personal and payment details is our paramount concern. We implement rigorous technical and organizational measures designed to secure your information.

• We utilize industry-standard encryption protocols (such as SSL/TLS) to protect data transmitted during checkout and account login.
• We partner with secure, certified payment gateways. Your sensitive payment information is encrypted from entry through transaction processing.
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
• Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which we respect and facilitate. These may include:

• Access & Correction: The right to access and update the personal information we hold about you.
• Deletion: The right to request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out: The right to opt-out of marketing communications by using the “unsubscribe” link in our emails or by contacting us.
• Data Portability: The right to receive a copy of your data in a structured, machine-readable format.
• To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

• Essential Cookies: Necessary for the Site to function, such as enabling you to add items to your cart and complete a purchase securely.
• Analytics & Performance Cookies: Help us understand how visitors interact with our Site, allowing us to improve its design and functionality.
• Personalization Cookies: Used to remember your preferences, such as your region or recently viewed items like our Haven Well Within basics or Petites Dresses.

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may limit your ability to use some features of our Site.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

8. Contact Us

Timeless style, delivered with care and precision.